Our Subscription Model
Corvita Group's subscription model includes a monthly block of scalable resource hours in which the unused hours rollover each month for the duration of the contract. Support subscribers can take advantage of our 24/7 online client portal, where you can easily submit and track all of your support tickets. Along with our online client portal, each subscription provides a dedicated support specialist. Subscriptions contracts last 6 months and you have an option to cancel at anytime, given a 30-day notice.
Support Features
- Subscriptions last 6 months with an option to cancel at anytime
- Unused hours roll over to the next month
- Services are centered around your current technology's iteration, including systemic and industry best practices
- Dedicated resource assigned to your account that not only knows the technology, but also YOUR BUSINESS
- Access to the Corvita Group online ticketing system and knowledge base powered by Zoho Desk
- Initial on-site Support kick-off with your Support Specialist and Corvita Group Executive Sponsor
- Quarterly on-site business review with your Support Specialist and Executive Sponsor
- Weekly reporting on support efficiency, issue resolution, throughput, trends, etc. (Provided via Zoho Desk and Zoho Analytics)
- Initial creation of user guides, test cases, data flow diagrams, and process maps
- Training services around configuration and maintenance